To apply for a permit to purchase or transfer a firearm you must be a Hastings resident and your driver's license must reflect your current home address. Complete and submit an application in person or by mail, along with a copy of your driver's license, to the Hastings Police Department 150 3rd Street East, Hastings MN 55033. If mailed in, include an email address so we may email your application receipt to you.
There is no fee for the permit or to apply for a permit to purchase, but you must provide your driver's license with your application.
Once your application is submitted it takes approximately 7-10 days to process it. A criminal history, Department of Human Services (DHS), and local background check will be conducted. After your application has been processed you will be mailed your permit or a denial letter. The permit is valid for one year.
Please note: An incomplete application will be denied.
Can I ride my snowmobile around the City?
Answer – on a very limited basis. Snowmobile operation within the City is limited to a few select on-street routes and only for the purposes of getting between the operators residence and designated snowmobile trail systems outside of the City. Please see the City’s Ordinances, Chapter 70.04, which includes a the designated snowmobile route list, at the City’s website.
To promote water conservation, City ordinances Section 51.05 G.3 set in place an odd/even watering ban between May 15th and September 1st each year. On even days, only properties with even numbered addresses are allowed to water lawns, while on odd days, only properties with odd numbered addresses are allowed to water. Violators of this ordinance are subject to receiving a citation and fine.
Does the Fire Department service fire extinguishers?
No, the fire department does not service extinguisher. You can find several fire extinguisher servicing companies in the Yellow Pages.
Can I schedule a fire truck visit for a community function?
Yes, the department will visit certain community events to promote fire safety, and fire prevention. Call our business office at (651)480-6150
Where can I get my blood pressure checked?
The staff at the Hastings fire Department will do free blood pressure check between the hours of 8:00am and 8:00pm Monday through Friday. Just stop by the fire station.
How do I get a copy of a fire report
Call The Hastings Fire Department business office Monday through Friday 8:30am to 4:30pm. (651)480-6150
Who do I call about an ambulance bill?
Call the Ambulance billing department Monday through Friday, from 8:00 a.m. to 4:30 p.m., at 651-463-3867.
Where are the landfills and transfer stations in my area?
There are several landfills and transfer stations in Dakota County that are open to the public. These facilities accept non-hazardous wastes such as garbage, bulky items, remodeling waste and other solid waste. They do NOT accept hazardous waste, tires and yard waste. Call for hours, specifics on materials accepted and associated fees. You can find a current list of these facilities on the Dakota County Website.
How Long Does It Take to Get An Inspection Once you Call?
During the slow months, usually within 24 hours of your request. During the peak season, we try to respond within 24 to 48 hours of your request.
How Long Will it take to have your plans reviewed?
7 to 10 working days or less.
Are Building Handouts Available?
The Department of Building Safety has assembled useful information into various handouts. These handouts are available to give you general building direction and to give you examples of what is needed for the permit process.
Do you Need to be a licensed Plumber to perform Plumbing work?
Yes, to perform any plumbing work in the State of Minnesota, a licensed plumber is required. There is only one exception: owners of single family homes that live in the home are allowed to do their own plumbing work.
When Don't you Need a Permit
The building code does not require a permit for routine maintenance or minor repair. However, the work may need to be done by a licensed contractor. If you have any questions as to whether the work you are considering requires a permit or a licensed contractor, please call us at 651-480-2342.
Why Does a Building Permit Help You
Property insurers may not cover work done without permits and inspections. Your permit also allows the code officials to protect the public by reducing the potential hazards of unsafe construction and ensuring public health, safety and welfare. Your completed project will meet minimum standards and will be less likely to cause injury to you and others.
Why Do You Need a Building Permit
Building permits are the means the City of Hastings uses to reduce potential hazards and unsafe construction practices thereby ensuring the public health, safety and welfare.
Do you need a Building Permit?
Permits are not required for cosmetic improvements such as painting, carpeting, kitchen cabinets, floor covering and normal maintenance or repairs without structural changes. Roofing, siding, decks, windows, additions, electrical, plumbing, heating are all jobs that need a permit. Questions regarding whether you need a permit should be directed to the Department of Building Safety staff.
Where can I get rid of household appliances?
Hastings residents can contact Tennis Sanitation at 651-459-1887 or another Appliance Recycler for disposal of major appliances (air conditioners, refrigerators, microwaves, water heaters, etc.)
Also, Hastings Sears offers a free recycling program for all appliances. No purchase is required. They do not offer a pickup service, but will assist with unloading at the store during store hours. No electronics accepted. For more information, please call the store at 651-480-1332.
Small household electronics (coffee pots, toasters, vacuum cleaners, irons, cameras, etc.) can be donated if still in good condition or brought to The Recycling Zone for free disposal.
I don't live within Hastings' city limits. What recycling/disposal resources are available to me?
If you live in a township within Dakota County, you may contact a waste hauler for questions regarding recycling and disposal of yard waste, household hazardous waste, appliances, or other items.
I am a business owner... Where can I recycle and properly dispose of hazardous waste?
The Recycling Zone offers special programs for business owners. There are also resources available for reusing and reducing waste. Please visit their website for more information.
When should I call 9-1-1?
Any time you need Police, Fire or Medical response you should dial 9-1-1. The dispatcher will ask you where your emergency is and what is happening. Please remain calm when talking to the dispatcher. Remember, when calling 9-1-1 it is very important to stay on the phone, even if 9-1-1 was dialed in error. The dispatcher is required to verify where the call is coming from and if an emergency exists. If you hang up, a police officer will be sent to the location the 9-1-1 computer provides.
What number do I call for a non-emergency situation?
If you are in Dakota County, call 9-1-1 for all non-emergencies. Dispatchers at the Dakota Communications Center will route callers to the appropriate person to speak with. Non-emergencies include abandoned cars, lost or found property, non-injury accidents, vandalism, and other crimes not in progress. If you are outside of Dakota County call 952-322-2323.
Where is the Hastings Police Department located?
The Hastings Police Department is located at 150 3rd Street East in Hastings, MN.
Parking is available in front of the department on E. 3rd St. Additional parking is available in the City Parking Lot located at the northeast corner of Sibley and 4th St.
Lobby hours are 8:00 am - 4:30 pm, Monday through Friday.
How do I get a copy of a police report, accident report, or other statistical data?
To obtain a copy of a police report or accident report, or to request statistical data, you may email your request form to email@example.com or mail it to: Hastings Police Department 150 3rd Street East, Hastings MN 55033.
State and Federal laws regulate the release of law enforcement data. Keep in mind the following classifications when you are requesting information.
Government information is classified as either Public, Private or Confidential information. The City of Hastings has adopted the MN Historical Society's General Records Retention Schedule for Minnesota Cities. This schedule describes the data kept by the Police Department, dictates how long our agency must keep the data, and explains how the data is classified. Click here to view the General Records Retention Schedule as it applies to Police data held by the Hastings Police Department.
Public data can be accessed by emailing a "Data Request - Member of the Public" request form to: firstname.lastname@example.org or by mailing your request form to Hastings Police Department Attn: PD Records at 150 3rd Street East, Hastings MN 55033. Please remember that all information on a report may not be public information.
Private data can be accessed only by the person who is the subject of the data. There may be some information in a report that is public, but only the subject of the data can receive their own private data. Private data can be accessed by emailing a "Data Request - Data Subject" request form along with a copy of your identification to: email@example.com or in person at 150 3rd Street East, Hastings MN 55033.
Per MN State Statute 13.82 Subdivision 17, if you are named in a police report as a 911 caller, a victim or a witness, and you feel releasing your name in a police report may be a threat to your personal safety, you may request that your identity be protected by completing and returning a Protected Identity Request form. Our agency will then review your request and the case file to determine if you qualify as a protected identity. If your request is denied, you will be notified. Please return the Protected Identity Request form via email to: firstname.lastname@example.org or return it to: Hastings Police Department Attn: PD Records 150 3rd Street East, Hastings MN 55033.
Confidential data can only be accessed by persons specifically authorized.
If you are a member of the public (not named in the report) and you request 100 or more pages of data, you will be charged a fee equal to the actual cost of producing the requested data.
If you are a member of the public (not named in the report) and are requesting less than 100 pages of data, you will be charged a fee of $ .25 cents per printed page.
If you are not the data subject, we will respond to your request within a reasonable amount of time.
If you are the data subject, we will respond to your request within ten business days.
If you wish to have the reports returned to you via email, there is no charge.
My dog got out and the police picked it up, how do I get it back?
Call the police department at 651-480-2300 to verify we picked up your dog. If so, there are fees you must pay and documents that may be needed before you can retrieve your dog. You will also need to provide verification that your dog has been licensed with the City of Hastings, if you reside in the city limits.
Am I allowed to park my vehicle on the street overnight?
It is unlawful to park on any city street in Hastings for a period longer than 24 hours.
When does a snow emergency go into effect?
A snow emergency automatically goes into effect when two or more inches of snow has fallen. Under a snow emergency, no parking on any City street is allowed until that street has been cleared to its full width. Violators will be ticketed and vehicles will be towed.
My vehicle was towed, where is it?
If your vehicle has been towed and/or impounded it would have been taken to Southeast Towing 651-437-2446, unless the Officer told you differently.
The police department has my property, how do I pick it up?
Picking up property is done by APPOINTMENT ONLY. Please contact Property Room Technician Richard Brown at (651) 480-2329 or email email@example.com to arrange a date and time to pick up your property.
I received a citation - how do I pay my fine?
You may pay your fine by mail, phone or online. Visit the MN Court "Pay Fines" website or call the MN Court Payment Center 1-800-657-3611 for more information.
How do I obtain an Order for Protection or a Harassment Restraining Order?
Fingerprinting for private purposes (such as employment or adoption) is offered by the Dakota County Sheriff's Office located at 1580 Highway 55 in Hastings. Please visit the Dakota County website or call (651) 438-4700 for information.
How do I file a complaint or commendation regarding a police department employee?
If you would like to make a commendation or a complaint regarding a police department employee, please complete the Personnel Commendation/Complaint form and return it to the Hastings Police Department Attn: Chief Schafer, 101 4th Street East, Hastings, MN 55033, or contact Chief Schafer at (651) 480-2306, firstname.lastname@example.org
Does the police department offer Firearms Training classes?
The Hastings Police Department does not offer firearms training classes, however classes are offered throughout the state by the Minnesota Department of Natural Resources (DNR). For a list of all MN DNR Safety Classes and training locations, please visit the MN DNR website or call (651) 296-6157.
Where do I get a copy of my driving record?
The Hastings Police Department does not give out copies of driving records.
Please contact Driver and Vehicle Services – Records Unit at 445 Minnesota St, Suite 161, St Paul MN 55101 or call 651-215-1335 or go to their website at www.mndriveinfo.org
Can I get a copy of my criminal history at the Police Department?
No, the Police Department can not provide you with a copy of your criminal history records.
To obtain your criminal history contact the Minnesota Bureau of Criminal Apprehension (BCA) at:
Minnesota Bureau of Criminal Apprehension
1430 Maryland Ave. E.
St. Paul, MN 55106
More information can be found on the BCA website or by calling 651-793-2400.
How do I get my criminal records expunged?
Expungement is the process of going to court to ask a judge to seal a record. For more information on how to expunge your criminal records in Minnesota, visit the Minnesota Court website. It is important to remember that an expunged record is NOT destroyed. The police, FBI, immigration officers, and other public officials may still see sealed court files for certain purposes. Usually, people ask for an expungement when they have been denied a job, housing, or a professional license because of their criminal background.
Can the Police Department show me what is on another person's criminal history?
No, the Police Department can not provide you information on another person’s criminal history.
Minnesota Bureau of Criminal Apprehension
1430 Maryland Ave. E.
St. Paul, MN 55106-2802
More information can be found on the BCA website or by calling 651-793-2400.
You may access "public" court case and disposition information of another person via the internet at the MN Court Public Access website.
Why is a street lower/higher than it was before construction began?
There are a number of factors that must be considered when determining the finished elevation of the new street surface. The new street elevation needs to match the elevation of the existing cross streets. Also, the elevation of the street cannot be so high that it will allow drainage from the gutter to flow into driveways. Finally, all new streets must be built to allow water in the gutter to flow to low points where the water is collected in drainage structures.
In a perfect world, the design would include a high point located mid-block between cross streets with water flowing to the intersections. However, the factors listed above do not, many times, allow for this scenario. During design, all these factors are taken into account to determine the best possible scenario for the elevation of the new street. In many cases, this means the street will be higher or lower than the old street was.
What is a drainage and utility easement?
A drainage and utility easement is a dedicated space within private property in which the City and the private utility companies have the legal right to install and maintain underground or aboveground utilities (water main, sanitary sewer, storm sewer, telephone lines, gas lines, power lines, CATV lines) and overland drainage ways. Easement widths are typically between five feet wide and can be more than 100 feet wide. You can find the locations and dimensions of any existing easements on your property by referring to your property’s Certificate of Survey.
For information regarding the placement of landscaping, fences, and other structures, please see the City’s Easement Fence and Landscaping Policy.
Part of my yard has been painted with different colors. What work is being done?
Utility companies have the right to work in the street right-of-way, and in the drainage and utility easement, to install or maintain their lines. Before work begins, the company calls Gopher State One Call who notifies other utilities of the work to be done. Other utility owners then mark their existing lines in the area so that any digging is performed with enhanced awareness of what lies beneath the surface. Gas lines are marked in yellow, telephone and cable TV in orange, electric in red, water in blue, and sewer in green. To find out what work is being done, please contact the private utility companies (Gas – CenterPoint Energy, Electrical – Xcel Energy or Dakota Electric, Telephone – Embarq (formerly Sprint), Cable TV – Comcast).
What is the City's policy on erosion control?
Each property owner in the City is responsible for making certain that soil is not washed from their property into the public street, drainage system, ponds or lakes. If the property has vegetation, erosion typically is not a problem. However, when sites are under construction, some erosion will occur. The property owner is responsible for taking measures to contain sediment on their property. To report erosion control problems on private construction sites, call the Engineering Department at (651) 480-2334.
I just moved into a newly-built home and there is standing water in my yard. Who is responsible for fixing it?
Although a City representative performs a final grade inspection for each new home to ensure compliance with the approved grading plan for the development, the City is not responsible for landscaping or other changes made by the builder or homeowner after the inspection has been completed. All grading issues should be directed to the home builder.
Is it OK to dig in my yard to plant trees and shrubs?
Before you dig, call Gopher State One Call at 651-454-0002. They will arrange for utility companies to mark the buried utility lines in your yard. It’s a free call, and it could save your life. Please call 48 hours in advance of digging. Also, you should review your property survey to determine the location of easements on your property. Depending on the type of easement, there may be restrictions on improvements that can be made in the easement.
My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?
The areas around storm water ponds are intended to have a natural landscape that serves several important purposes. This vegetation must remain in order for ponds to perform these functions.
The vegetation provides a layer of protection for the water, consuming harmful nutrients (such as fertilizer runoff) before they reach the water surface and contribute to algae formation.
The vegetation prevents erosion from compromising the slopes of the pond.
The vegetation creates a uniform landscape along the sides of the pond, providing an aesthetic amenity for the neighborhood.
The vegetation provides a natural habitat shelter for waterfowl.
The City also has a specific policy regarding the installation of landscaping features and fences in and near storm water ponds and easements.
What can be done to address excessive vehicle speeds in residential areas?
Residents are encouraged to contact the Hastings Police Department with concerns about excessive vehicle speeds on any City roadways. The Police Department will make observations either through increased presence in the field, or by working with Public Works to temporarily install speed monitoring equipment and/or collecting data for an extended period of time to determine what level of speed limit violation is actually occurring. Sometimes, other methods are used to control speeds including educational programs, pavement markings, and the City is currently exploring many “traffic calming” approaches under very specific conditions.
Why can't stop signs be placed on more residential streets to slow down speeding drivers?
Studies show that drivers can easily distinguish stop signs that are not necessary to provide traffic control at intersections. When stop signs are used at intersections where there is no readily apparent and compelling need to control traffic flow and force motorists on competing streets to take turns entering the intersection, drivers tend to be less observant and quite often do obey them. In these instances, stop signs can actually create more of a traffic hazard than they prevent, since pedestrians and other drivers often expect all cars to stop when stop signs are present. It has also been shown through studies that motorists tend to increase their speeds after stopping at a “speed control” stop sign to make up for lost time or will increase speeds through other less direct residential areas to avoid improper stop signs. Essentially, stop signs placed inappropriately can create more safety problems than they solve. Petitions are required for stop sign requests and all requested stop signs are considered only after a careful traffic engineering study. This process requires City Council directive for staff to perform the study, and can take several months to complete.
Can I get a "Children at Play" traffic sign on my street?
The City of Hastings places significant importance on the use of all of the street signs within the city. The use of Children At Play signs, and the vast majority of other yellow and black warning signs, has been studied extensively at the State and National level over the last decade. The results of those studies firmly concluded that these signs are not effective at modifying motorist behavior. For this reason, the City no longer installs Children At Play signs or the like, and we're working to remove them as we systematically perform street sign replacements and maintenance around the City.
What can I do to get a traffic sign installed?
To get a traffic sign installed, a specific engineering criteria evaluation must be performed. Traffic signs and pavement markings are very specifically detailed as to their installation and regulations as identified in the MUTCD Manual (Manual for Uniform Traffic Control Devices). Details such as the number of cars on the intersecting streets traveling through an intersection, pedestrian crossings, delays to all vehicles, and the history of accidents must all be considered. Once concerns are recognized, the traffic conditions are reviewed through an engineering analysis. If warrants are met, consideration is given to install a traffic sign. Residents are encouraged to submit requests for installation of traffic signs in the form of a petition detailing the proposal and indicating support of potentially affected adjacent residents.
What do I do if I want to place a fence, sprinkler system, or plant shrubs, etc. in my yard adjacent to the street?
Most City residential streets include a minimum of 60' of public right of way. If your street is 32' wide, (City Standard) this means that approximately 12-13' behind the curb is designated City Right of Way. This area is intended for underground utility installations and winter snow storage and should be kept clear of any item that may be damaged. The City is not responsible for damage to sprinkler systems or other items located in the Right of Way. Permits for the installation of both fences and sprinkler systems are also required to be obtained prior to their installation. Please contact the Building Department at (651) 480-2340 for questions regarding sprinkler systems, and the Planning Department at (651) 480-2350 for questions regarding fence installation. Before any digging, be sure to contact Gopher State One at 651-454-0002
Where do I report potholes?
Residents are encouraged to text the location of a pot hole on Hastings streets or routes by using the City’s TIP411 account. Simply text the keyword Hastings and the location of the pot hole to 847411 (TIP411). Your pot hole location will be added to the crew assignments to be repaired as soon as possible. Residents without text messaging capabilities may call Public Works at 651-480-6185 or send the information online at http://www.citizenobserver.com/cov6/app/webTipForm.html?id=6615 Each spring, Hastings Public Works crews repair hundreds of pot holes throughout the City’s many miles of public streets. While the goal of Public Works staff is to locate and fix all pot holes as quickly as possible, your assistance in locating them invaluable!
I have a tree in my yard and the branches are hanging over into the street, who takes care of that?
We do tree trimming on any branches that overhang and interfere w/ our snow removal or street sweeping fleet. Call (651) 480-6185 to report it. For any other tree issues call the City Forester at the Parks Dept. (651) 480-6175
I had a lot of branches fall into my yard during the last storm, does the city pick these up?
No, unfortunately we do not pick up branches on private property or take any at our location. You can contact Tennis Sanitation, they have a drop off site in the Industrial Park and will take bundled branches, call for details - phone #(651) 459-1887.
I noticed a sidewalk that is not being cleared of snow, will the city clear it?
If it has been 48 hours or longer after a snow fall call Public Works (651) 480-6185 and report it. We will then send the homeowner a notice to perform the work or we will have to come out and charge them for the removal.
Why hasn’t a snow plow been by my street yet, I always seem like the last street to be plowed?
City crew’s start plowing all emergency vehicle and higher volume routes as a first priority, local residential plowing and cul-de-sac clean up are then commenced and all operations are repeated as necessary. It usually takes around 8-10 hours to clear the entire city streets. The city strives to conduct operations consistently to increase efficiency.
My car was towed during the last snow storm, who do I contact to get it back?
South East Towing does all of the city’s towing. They are located in the Industrial Park, phone # (651) 437-2446.
How do I know when a snow emergency is in effect?
A snow emergency automatically goes into effect when 2 or more inches of snow has fallen. Sign up to receive a text message, email, or phone call when the City's snow plow efforts and enforcement is about to begin. Go to www.nixle.com and create an account. Opt out or change your preferences at any time.
How do I find out about contaminants in the water?
The city does sampling and sends in various samples monthly to independent labs and the Minnesota Dept of Health. We currently meet or exceed all of the sampling and testing requirements set forth by the MNDOH. We annually send out a Consumer Confidence Report( located inside the City Newsletter) to all residents by July 1st each year.
Does the city chlorinate the city water?
No, currently there is no need to add chlorine because there is not a bacteria problem in Hastings, at present time we only add fluoride to the city’s water.
I am moving and need to change my water/sewer billing account information, who do I contact?
Please call City Hall at (651) 480-2350, they will take down the information & make the necessary changes. For any other billing questions call city hall and ask for utility billing.
Someone has come to my residence stating they are from the city and need to get in and look at my water meter, is this necessary?
Yes, the Utility Dept. will occasionally leave cards on your door stating the need to get in to change a battery out of the electronic transmitter or check your water meter for any mal-functions. They also leave cards if you have unusually high or low consumption quarters.
I need to perform digging in my yard, do I call the city?
You need utilities located before any excavation, contact Gopher State One Call at (651) 454-0002 at least two days in advance. They will notify all utility companies to come out and locate lines at no charge to you. This excludes any private lines which the homeowner is responsible for (i.e. sprinkler systems)
I bought a new water softener, what information do I need to set it?
The water hardness in Hastings is 16 grains, and the iron is less than 3/10 of a part per million, so it does not factor in.
What should I do if my water meter is making noise?
Contact Public Works at (651) 480-6185. We will send someone out to repair or replace it at no charge to you.
What should I do if I notice a street light is out or on all of the time?
Contact the Public Works Dept. at (651) 480-6185 and we will call it in to either Dakota Electric or Xcel Energy depending on the location of the pole.
What is the Party Wagon?
The Party Wagon is a 16' covered trailer that consists of a wide variety of games, 6 six foot tables and 40 folding chairs to host a wonderful neighborhood block party. You may also reserve the Party Wagon for an individual gathering such as wedding, graduation or family reunion. Rental fees do apply. Only residents who live within city limits are able to rent the party wagon. This does not include residents who live in surrounding townships. Please contact Hastings Parks and Recreation (651) 480-6182 for more information on the Party Wagon. Party Wagon Rental forms can be found on our website under 'Reservations'
Do the rinks or warming houses close due to weather?
Due to extremely cold or unseasonably warm weather, the rinks will close. Please call the hotline at (651) 480-2392 for up to date information.
How can I find out what kind of tree to plant?
The City Forester has a good knowledge of what kinds of trees do well in Hastings. You can obtain a list of these from him or just stop by the Parks & Recreation Office. Local Nurseries and Garden Centers are also good sources of information on planting the right tree for your location.
How do I obtain a copy of the Hastings Tree Preservation Guidelines?
When you are planning to build on or develop land that has significant trees, we request that you submit a Tree Preservation Plan to the Planning Department prior to any work. The plan should contain all of the parts prescribed in the guidelines. These guidelines are available from the Planning Department and from the City Forester.
Do I need a permit to plant a tree on the boulevard or public right of way?
According to City Ordinance, property owners must obtain a permit before planting a tree along the streets or other public property. You should have the tree species & planting location picked out. Then call Gopher State One for utility locations and obtain a permit from the City Forester.
Who is responsible for the boulevard trees?
On City streets, the property owner is responsible for trimming, cutting, and otherwise maintaining any tree according to City Ordinance 90.05. At periodic intervals a survey of public trees in the City is made to look for diseases that pose a threat as well as for trees that are of risk to the public. If a tree requires removal, the city makes arrangements for its removal or the property owner is notified that it is their responsibility. Trees suspected of being diseased or posing a hazard to the public can be reported to the City Forester for inspection.
Can someone evaluate the health of my trees?
Yes, the City Forester is available to make a site visit to evaluate the health of your trees. The Forester is trained to identify disease problems and potential risks associated with trees. The Forester can be contacted by calling (651) 480-6177 or emailing email@example.com.
When are parks open?
By City ordnance all parks open at 6:00 AM and close at 10:00 PM, with the exception of Veterans Athletic Complex which closes at 11:00 PM. No overnight camping or parking is allowed in City parks.
How do I report vandalism or other issues?
If you see vandalism or a dangerous issue in a park, please contact the Parks and Recreation Department immediately by calling (651) 480-6175. Your assistance is greatly appreciated!
Why is there a non-resident fee?
Some programs have different fees for residents and non-residents. Non-residents must pay an additional surcharge established by the Parks and Recreation Department. More than half of the participants in many of our programs live outside the City of Hastings and the cost of supplying these programs comes exclusively from City of Hastings taxpayers; fairness requires that non-City residents share the burden of expense. The City of Hastings Parks and Recreation Department reserves the right to remove anyone falsifying information from our programs. Please call our office if you have any questions regarding residency.
Am I a resident of Hastings?
A resident of Hastings is anyone who lives within the city limits of Hastings which is not necessarily the 55033 zip code. City and zip code boundaries are not the same. Even though your mailing address is Hastings this does not necessarily mean you are a City resident. If you live in a township, you are not a City resident.
What types of payment does HFAC accept?
We accept cash, Visa, MasterCard, and Discover. We no longer accept personal checks.
What is the HFAC refund policy?
The City of Hastings does not issue refunds for inclement weather. Please watch the forecast for the day of your planned visit to Hasting Family Aquatic Center. If you have any questions, please call (651) 480-6179.
Can I leave and re-enter?
Guests can get their hand stamped as they leave the front gate and re-enter at a later time that same day.
Do I have to pay if I do not swim?
Yes, each person is counted as part of our total attendance and facility capacity.
Do you have lockers available for guests?
No, there are no lockers available.
Can we bring coolers and food into HFAC?
Coolers and food cannot be brought into the HFAC, however tables are available at the neighboring park for guests to use.
Can I bring in my own chair?
No, we have a certain number of chairs available on site. We do not allow outside chairs to avoid overcrowding of the deck in case of an emergency.
Can we use strollers or wagons?
Strollers can be brought inside HFAC. Wagons are not permitted.
How soon will the E-Pay Program start?
We bill quarterly, so if you return the authorization with your current payment, it would be effective on your next billing. Please continue to pay your bill as usual until the message "DO NOT PAY-BANK PAY" appears on your bill.
How do I sign up for an E-Pay Program?
It's easy. Simply complete and return the authorization form, along with a voided check (for checking accounts) or deposit slip (for savings accounts).
What if I am on the CC-Pay Program or the E-Pay payment program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?
No. You will need a new authorization form for your new address.
Can my final bill be paid through the credit card or the E-pay payment programs?
No. If you move out, your final bill for that house can not be paid through this program and you are automatically removed from the auto - Pay Plans. You will need to make the final payment.
Is there a charge for any of the auto pay plans?
No. The City does not charge for automatic payments, and you enjoy the savings of no postage to mail your bills.
How can I be sure my bill has been paid?
Your monthly credit card or bank statement will clearly reflect the automatic payment.
How soon will the CC-pay Program start?
We bill quarterly, so if you return the authorization with your current payment, it would be effective on your next billing. Please continue to pay your bill as usual until the message “DO NOT PAY-CREDIT CARD PAY” appears on your bill.
How do I sign up for the credit card payment program?
How can I get my account number and last payment amount?
This information is on your quarterly statement or you can contact City Hall or the Finance Department - Utility Billing at (651) 480-2350.
Why do I need my account number and last payment amount?
This is used to authenticate that it is you requesting the account and not someone else hacking into the system.
How can I sign up for the online payment system?
Click here and you will be redirected to the online payment website. Register your account. (Account number and previous payment are needed for authentication purposes.) The City of Hastings accepts Discover, MasterCard and VISA. Please make payment before 11:00 p.m. to ensure next day processing.
Can I make payment arrangements?
Payment arrangements cannot be made. The due date stated on the bill is the 20th of the month. Penalties are charged on unpaid balances.
How is my winter quarter sewer calculated if I'm going to be gone for the winter?
If you have a zero consumption reading during your winter quarter because you went away for the winter, then the next quarter consumption reading is reviewed. If you used less than the current average of 15,000 gallons, then your sewer is set using the lesser amount. If you used more than the current average of 15,000, then your sewer is set at 15,000 gallons.
What am I charged for if I'm gone and there is no water usage?
If you have a zero consumption reading on your meter, you are only charged the base charge for water and sewer; a stormwater quarterly fee, and the MN Quarterly Fee.
This quarterly fee was established by the State of Minnesota and is collected for each connection to a municipal water utility. The state uses the funds to monitor and test drinking water quality.
If I fill an ice skating rink, will that affect my sewer rate?
Yes. Meter readings should be taken before and after each time the rink is flooded. This documentation will need to be turned into the City so a sewer adjustment may be calculated.
If I fill my pool, will that affect my sewer rate?
No, unless you fill your pool during the winter quarter billing cycle. Winter quarter months are December, January, and February.
Who is responsible for the bill if no one notifies the City when there is a change of ownership?
The current owner of the property is the responsible party. City Ordinance dictates that water and sewer charges are applied to the property.
How do I get my water service started if I'm moving in?
Please call (651) 480-2350 at least 48 hours before you move in, or make a request on-line. The meter reader will come to the house on the date that you specified, and take a final reading. The previous owner will be billed for the water usage up until that time, and the current owner will be billed for the remaining usage for that billing cycle.
How do I get a final water reading when I'm moving out?
Please call (651) 480-2350 at least 48 hours before you move out. The meter reader will come to the house on the date that you specified, and take a final reading. A bill is sent to you reflecting all water usage up to that point. There is a one-time charge for this service. This charge is included on your final bill. Water usage after the final read is taken is billed to the new owner of the house.
Customers are billed quarterly for their water usage. If you need to know the exact billing dates, please contact the Finance Department-Utility Billing at (651) 480-2350.
How is the sewer rate calculated?
The City of Hastings does not have meters to measure the amount of sewage that enters the sewer system from individual residences. Therefore, your sewer rate is determined by the amount of water used by your household during your winter quarter billing cycle. We do this to avoid billing sewer for water used to for lawns and gardens, or to fill swimming pools, since that water never enters the sewer system. The actual months that make up your "winter quarter" will vary based on the neighborhood you live in. Business property is charged based on water consumption without regard to time of year. If you would like to know exactly which dates are used, please contact the Finance Department-Utility Billing at (651) 480-2350.
How are the water meters read?
Hastings houses have a radio meter that is equipped with a transmitter which can be read from a vehicle.
Where is my water meter?
Your water meter is located inside. It can be found in the basement or in a utility room where the water main enters your home. It is important to know where your water main enters your home because this is also where a main shut-off valve is located.