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A Snow Emergency AUTOMATICALLY goes into effect when 2 or more inches of snow have accumulated. Move your vehicle of the street until the road has been cleared from curb to curb. Learn more and sign up for alerts on our Winter Reminders page.

 

Frequently Asked Questions (FAQ)

Here are the answers to the most frequently asked questions we hear regarding water, sewer, and stormwater issues.

Expand/Contract Questions and Answers

  • How soon will the E-Pay Program start?

  • How do I sign up for an E-Pay Program?

  • What if I am on the CC-Pay Program or the E-Pay payment program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?

  • Can my final bill be paid through the credit card or the E-pay payment programs?

  • Is there a charge for any of the auto pay plans?

  • How can I be sure my bill has been paid?

  • How soon will the CC-pay Program start?

  • How do I sign up for the credit card payment program?

  • How can I get my account number and last payment amount?

  • Why do I need my account number and last payment amount?

  • How can I sign up for the online payment system?

  • Can I make payment arrangements?

  • How is my winter quarter sewer calculated if I'm going to be gone for the winter?

  • What am I charged for if I'm gone and there is no water usage?

  • Is there a special water/sewer rate for seniors?

  • What is the MN charge?

  • If I fill an ice skating rink, will that affect my sewer rate?

  • If I fill my pool, will that affect my sewer rate?

  • Who is responsible for the bill if no one notifies the City when there is a change of ownership?

  • How do I get my water service started if I'm moving in?

  • How do I get a final water reading when I'm moving out?

  • How often are water bills sent out?

  • How is the sewer rate calculated?

  • How are the water meters read?

  • Where is my water meter?