We bill quarterly, so if you return the authorization with your current payment, it would be effective on your next billing. Please continue to pay your bill as usual until the message "DO NOT PAY-BANK PAY" appears on your bill.
How do I sign up for an E-Pay Program?
It's easy. Simply complete and return the authorization form, along with a voided check (for checking accounts) or deposit slip (for savings accounts).
What if I am on the CC-Pay Program or the E-Pay payment program and move from one house in Hastings to another house in Hastings - will my information transfer over to my new place?
No. You will need a new authorization form for your new address.
Can my final bill be paid through the credit card or the E-pay payment programs?
No. If you move out, your final bill for that house can not be paid through this program and you are automatically removed from the auto - Pay Plans. You will need to make the final payment.
Is there a charge for any of the auto pay plans?
No. The City does not charge for automatic payments, and you enjoy the savings of no postage to mail your bills.
How can I be sure my bill has been paid?
Your monthly credit card or bank statement will clearly reflect the automatic payment.
How soon will the CC-pay Program start?
We bill quarterly, so if you return the authorization with your current payment, it would be effective on your next billing. Please continue to pay your bill as usual until the message “DO NOT PAY-CREDIT CARD PAY” appears on your bill.
How do I sign up for the credit card payment program?
How can I get my account number and last payment amount?
This information is on your quarterly statement or you can contact City Hall or the Finance Department - Utility Billing at (651) 480-2350.
Why do I need my account number and last payment amount?
This is used to authenticate that it is you requesting the account and not someone else hacking into the system.
How can I sign up for the online payment system?
Click here and you will be redirected to the online payment website. Register your account. (Account number and previous payment are needed for authentication purposes.) The City of Hastings accepts Discover, MasterCard and VISA. Please make payment before 11:00 p.m. to ensure next day processing.
Can I make payment arrangements?
Payment arrangements cannot be made. The due date stated on the bill is the 20th of the month. Penalties are charged on unpaid balances.
How is my winter quarter sewer calculated if I'm going to be gone for the winter?
If you have a zero consumption reading during your winter quarter because you went away for the winter, then the next quarter consumption reading is reviewed. If you used less than the current average of 15,000 gallons, then your sewer is set using the lesser amount. If you used more than the current average of 15,000, then your sewer is set at 15,000 gallons.
What am I charged for if I'm gone and there is no water usage?
If you have a zero consumption reading on your meter, you are only charged the base charge for water and sewer; a stormwater quarterly fee, and the MN Quarterly Fee.
This quarterly fee was established by the State of Minnesota and is collected for each connection to a municipal water utility. The state uses the funds to monitor and test drinking water quality.
If I fill an ice skating rink, will that affect my sewer rate?
Yes. Meter readings should be taken before and after each time the rink is flooded. This documentation will need to be turned into the City so a sewer adjustment may be calculated.
If I fill my pool, will that affect my sewer rate?
No, unless you fill your pool during the winter quarter billing cycle. Winter quarter months are December, January, and February.
Who is responsible for the bill if no one notifies the City when there is a change of ownership?
The current owner of the property is the responsible party. City Ordinance dictates that water and sewer charges are applied to the property.
How do I get my water service started if I'm moving in?
Please call (651) 480-2350 at least 48 hours before you move in, or make a request on-line. The meter reader will come to the house on the date that you specified, and take a final reading. The previous owner will be billed for the water usage up until that time, and the current owner will be billed for the remaining usage for that billing cycle.
How do I get a final water reading when I'm moving out?
Please call (651) 480-2350 at least 48 hours before you move out. The meter reader will come to the house on the date that you specified, and take a final reading. A bill is sent to you reflecting all water usage up to that point. There is a one-time charge for this service. This charge is included on your final bill. Water usage after the final read is taken is billed to the new owner of the house.
Customers are billed quarterly for their water usage. If you need to know the exact billing dates, please contact the Finance Department-Utility Billing at (651) 480-2350.
How is the sewer rate calculated?
The City of Hastings does not have meters to measure the amount of sewage that enters the sewer system from individual residences. Therefore, your sewer rate is determined by the amount of water used by your household during your winter quarter billing cycle. We do this to avoid billing sewer for water used to for lawns and gardens, or to fill swimming pools, since that water never enters the sewer system. The actual months that make up your "winter quarter" will vary based on the neighborhood you live in. Business property is charged based on water consumption without regard to time of year. If you would like to know exactly which dates are used, please contact the Finance Department-Utility Billing at (651) 480-2350.
How are the water meters read?
Hastings houses have a radio meter that is equipped with a transmitter which can be read from a vehicle.
Where is my water meter?
Your water meter is located inside. It can be found in the basement or in a utility room where the water main enters your home. It is important to know where your water main enters your home because this is also where a main shut-off valve is located.